Support & FAQ

Getting into different territory? Specifically if you require new programs for your small business or website, it might seam somewhat frightening. This section will help with the direction you may be going.  We provide step-by-step instructions to assist with your site, brand or products.  Our 24/7 customer service will also be delighted to help you along the way.

Registering Domain Names Articles

Parking Your Domain Name

A parked domain name means that visitors see a temporary Web page when they enter...

Managing Your .xxx Membership ID

If you want to use your .xxx domain or publish content (resolve) to the internet,...

About ccTLDs (Country-Code Domain Names)

NOTE: We've disabled .tc and .vg new registrations and transfers to us until...

TLD Registration Restrictions

NOTE: We've disabled .tc and .vg new registrations and transfers to us until...

What is a domain name?

A domain name represents a physical point on the Internet — an IP address. The...

Why should I register more than one domain name?

If you're thinking about registering more than one domain name, you've got the right...

How do domain names work?

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Managing Your Hosting Account Domains

After you set up your hosting account, you can manage the domain names it uses:...

Adding FTP Users to Your Shared Hosting Account

Additional FTP users can upload and manage files in your hosting account. All of our...

Uploading Files to Your Website (FTP)

Before people can see your website, you need to upload your site's files. We're...

Managing Your Hosting Account Subdomains

To manage your hosting account subdomains, go to the Hosted Domains page in the...

Creating MySQL or SQL Server Databases for Your Hosting Account

Windows hosting supports MySQL, MS SQL (SQL Server) and Access databases while Linux...

Changing Your Hosting Account Password (FTP Password) and Username

If necessary, you can use the Control Panel in your hosting account to change the...

Setting up Your Hosting Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Hosting Account Getting Started Guide

If you're new to hosting, this article will help you get started. 1. Set up Your...

Fixing DNS Issues for New Hosting Accounts

When you set up your hosting account , we'll let you know if your domain name's DNS...